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Returns and Exchanges

Vamers Store only deals in new merchandise, ensuring that you, our customer, will always receive items that are in good condition and working order. However, in the unlikely event that received goods are faulty or damaged or incorrectly supplied, the following Returns and Exchanges Policies in conjunction with our Cancellation Policy, as noted in our Terms and Conditionswill apply.

Returns Policy

  • We accept returns within 48 hours of goods being received.
  • Returned items must be in original supplied condition with original packaging, tags, booklets and labels (collectible merchandise must still be sealed and in original packaging).
  • Relevant proof of purchase must be provided.
  • All requests for returns must be lodged through our ‘Contact Us’ page.
  • You will be responsible for the return shipping costs of non-defective merchandise.

Refunds

  • Refunds will be dealt with on a case by case basis.
  • Refunds will only be issued to the original payment method.
  • Refunds may take up to 20 working days or more to be processed.
  • We reserve the right to issue store credit for returned items.
  • A 15% restocking fee will apply to some returns.
  • You will be responsible for the return shipping costs of non-defective merchandise.

Non-Returnable Items

Non-returnable items include food products, undergarments, blind box items, products with downloadable content, competition or giveaway goods, unique items that are made to order or customised, Flash Sale Friday goods, collectibles that have been opened, and all other items as noted on the relevant product page cannot be returned for refund or store credit.

Cancellations Policy

At Vamers Store we do our utmost to ensure that orders are processed and fulfilled quickly and efficiently, as it is our aim to ‘satisfy your inner geek’. As such, we aim to successfully see every order through from payment to delivery. In the event of an order cancellation, the following Cancellation Policy applies:

  • All requests for cancellations must be lodged through our ‘Contact Us’ page.
  • Cancellations will be dealt with on a case by case basis.
  • Refunds will only be issued to the original payment method.
  • We reserve the right to issue store credit for all cancelled orders.
  • In-Stock merchandise:
    • Orders paid in full for in-stock merchandise that are cancelled within 24 hours of being placed or before the item is shipped to the customer will receive a full refund of the total purchase amount. Regrettably, all international orders do not qualify for refunds once shipped.
  • Pre-Order merchandise:
    • Pre-Order deposits, whether it be a partial or full payment, secures your particular piece by means of a reservation. As such, all pre-orders are non-refundable. If you change your mind or wish to cancel, the paid deposit will be credited against your account in the form of Vamers Store Loyalty Points, which may be used against another product on Vamers Store.
  • Payment Plans:
    • All payment plans adhere to an absolute and clearly defined non-refundable 25% deposit payment of the total cost of the item purchased.
    • All credit paid over and above the 25% deposit payment will be credited to the customers account in the form of Vamers Store Loyalty Points, which may be used against another product on Vamers Store.
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